How Can We Help?

How do I install SenticMoney?

Download the installer from the Download page. On Windows, run the .exe and follow the wizard. On Mac, open the .dmg and drag SenticMoney to Applications. When you start it, SenticMoney opens in your browser. That is normal — the app runs on your own computer and uses the browser as its window.

Where is my data kept?

In one SQLite database file on your computer. On Windows it is in your AppData folder; on Mac it is in your Application Support folder. You can back it up from Manage then Backups, and set a second backup location. Restoring takes a safety copy of the current file first.

What is sent when I use the AI, and what is not?

Your database stays on your computer. It is never uploaded.

When you ask the Genie a question, a snapshot of your finances goes to our proxy and then to the AI (Google Gemini, or a backup when Gemini is down) to answer that one question: totals, budgets and bills, plus a limited set of recent, large and tagged transactions. Never your whole database. It is processed and discarded.

When you ask the AI to read an import's format, the first ten rows of that file go to our proxy, then are discarded.

When you scan a receipt or a statement page, that image goes to our proxy to be read, then is discarded.

Free or Standard, the rule is the same: your financial data leaves your computer only when you use an AI feature or phone capture. See the privacy policy for the full detail.

Do I need an internet connection?

Free works offline; only the optional AI import reading needs internet. Standard needs internet only for the AI features and phone capture: the Genie, receipt scanning, reading PDF statements, and capturing receipts on your phone. Everything else — budgets, imports of CSV, Excel, OFX and QFX files, category rules, reports, Runway — works with no connection.

How do I import my bank statements?

Download a statement from your bank and drop it in. Nothing connects to your bank and nothing asks for your login. Go to Transactions, then Import Statement. The Free tier includes one import: CSV, Excel, OFX or QFX. Standard adds unlimited imports and PDF statements, and detects your bank's format from 25+ presets.

What is the SenticMoney Genie?

The AI coach built into Standard, powered by Google Gemini. Ask about your own numbers, or ask how to do something and it names the page, the button and the field. It knows which page you are on. No API key is needed.

What language can I ask it in?

Whichever one you type in. Ask in Spanish, French or German and it answers in that language, including the step-by-step instructions. The app's own screens and buttons stay in English.

Are there limits on the Standard tier?

Two. The Genie answers up to 50 questions a day. Receipt scanning reads up to 100 receipts a month. Nothing else is metered.

Can I use it on my phone?

Yes, over your own home network. Switch on Home network access in your Profile, then scan the code shown there and the whole app opens on your phone or tablet. Nothing syncs and nothing is stored anywhere but your computer, except phone captures waiting on the relay until your desktop collects them, and, while a phone is paired, your account names so the phone can list them.

What happens to a receipt I snap on my phone?

On Standard, every receipt you capture on your phone, at home or away, waits on our relay over an encrypted connection until your desktop collects it. Then it is deleted. Open the app, or tap Sync Mobile, to pull it in. Items still needing your review are highlighted in the inbox.

Can I use it on more than one computer?

Your licence activates on one computer, Windows or Mac. Once it is running, anyone on your home network can reach it from any device with a browser. Set an App Lock password first — anyone on your Wi-Fi who opens the app is otherwise signed in as you. If you replace your computer, contact support to move the licence.

Is my data secure?

Your database stays on your computer and is never uploaded. When you use the AI features, only what that request needs is sent, never your whole database, and nothing sent to the AI is stored on our servers. Bills and transactions have a Private Information field for details like an account number; that field is held back from the AI entirely and is never included in anything sent. It is stored as plain text in your database file, so do not keep passwords there. On a shared computer, optional App Lock can password-protect the running app. Encryption of the data file itself is planned for a future release.

How do I upgrade from Free?

Click your username in the top-left menu, next to the logo, and choose License. Click View Upgrade Options, choose Standard, and pay. The features unlock straight away and your existing data is untouched.

What is the refund policy, and what happens if I stop paying?

There is a 30-day money-back guarantee. Email us within 30 days and we will refund you. See our Refund Policy. If you do not renew, your licence runs to the end of its year and the app then returns to the Free tier and keeps working. Your data is on your computer either way, so nothing is lost or locked.